RETURN POLICY

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receipt.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
Customers will only be charged once, at most, for shipping costs (this includes returns); There will be no restocking to be charged to consumers for returning the product.

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds (if applicable)

If you still haven't received a refund, first check your bank account again.
Then contact the credit card company; It may take some time for the refund to be officially posted. Then contact your bank. There is usually some processing time before a refund is posted. If you've done all this and still haven't received your refund, please contact us at [email protected]

Please contact our customer service at [email protected] to obtain the return address.

Company Name: Keemum Loose Leaf Tea limited

Registered Number: 14005530

Registered Address: 4 Massey House, 85 Hartfield Road, London, United Kingdom, SW19 3ES

(this is not a returning address)